Web Analytics

Buckinghamshire Household Recycling Centre satisfaction survey open until Thursday 31st October 2019

| October 7, 2019

The annual Buckinghamshire Household Recycling Centre customer satisfaction survey is taking place until Thursday 31st October 2019.

The last year has seen a number of changes to the services and methods of operation in the HRC’s in Buckinghamshire.

In January 2019, Buckinghamshire County Council’s Cabinet made the decision to bring in the following changes to safeguard the future of the service against a backdrop of continually reduced funding and the need to protect other critical council services:

  • The sites at Aylesbury (Rabans Lane), Burnham and Chesham will close two days a week on Wednesdays and Thursdays (generally the less busy days).
  • The site at Bledlow will close permanently at the end of March 2019. The nearest alternative sites at Aston Clinton or High Heavens in Booker, High Wycombe.
  • All sites will introduce charges for non household waste items such as bags of rubble, kitchen units, fence panels etc. This will bring Buckinghamshire’s Household Recycling Centres into line with many other authorities who charge for items that legally don’t have to be taken for free. Domestic and green waste won’t be charged for.

On Monday 1st April 2019 changes were introduced for the disposal of certain types of waste at the household recycling centres in Buckinghamshire.

Now residents throughout Buckinghamshire can give their views on the county’s household recycling centres in the 2019 annual customer satisfaction survey which runs until Thursday 31st October 2019. The survey can be found at the following link : www.snapsurveys.com/wh/s.asp?k=156958655534.

The annual survey takes place each year in October and provides Buckinghamshire County Council with an ongoing picture of what is working well, what could be improved and how residents are using the household recycling centres in Buckinghamshire.

During October staff at the HRC’s will be talking to those who use the sites. Over 2,500 responses will be being sought across the nine sites asking residents questions which include which site they usually use, how often they visit, their familiarity with the permit scheme and whether they understand the new charging policy for non-household waste.

Responses to the survey will be collated and reviewed to help the County Council understand how the recent changes to the service are bedding in and if there are any ways in which the experience of using the household recycling centres can be improved, whilst keeping the service as cost-effective as possible.

Cabinet Member for Planning and Environment at Buckinghamshire County Council, Bill Chapple OBE, said: ‘Last April we reluctantly introduced a number of changes to the household recycling centre service, which had to be done in order to make necessary budgetary savings.

However, we’ve done everything we can to make sure that these changes don’t inconvenience our visitors or affect the high level of customer satisfaction that has been expressed in previous surveys.

So I’d ask everyone who’s used one of our household recycling centres over the past few months to give us their views by completing the survey, either at one of the sites or by going online.

Further news on the recent changes at the Household Recycling Centres in Buckinghamshire can be found at the following links :

*Source of article : Press release from Buckinghamshire County Council.

Advertisement :
High Wycombe Christmas In High Wycombe

Comments are closed.