Transport for Buckinghamshire wins ‘Improving Customer Service through Collaboration’ award

Left to right : James Bayley (Senior Asset Engineer), Ben Shaw (Senior Consultant Jacobs), Keith Carpenter (Asset Manager Transport for Buckinghamshire, TfB), Elayne Swift (Asset Data Manger, TfB), Gary Fitch (Senior Associate Director Jacobs), Rob Smith (Director of Growth, Strategy and Highways Services BCC), Dave Roberts (Network Delivery Manager, TfB). (Image supplied by Buckinghamshire County Council)

Transport for Buckinghamshire has been crowned the overall winner of the Institute of Asset Management (IAM) Global Award – ‘Improving Customer Service through Collaboration’.

The award was presented at the Institute of Asset Management awards held on Wednesday 27th November 2019 at The Chelsea Harbour Hotel in London.

TfB won the award by making a step change in improved customer service by focusing and engaging elected County Councillors and executive management on asset management principles, ongoing Member meetings and increased stakeholder engagement. The result is a far better customer journey as well as genuine improvements in the highways asset.

In attendance at the awards ceremony were Rob Smith, Director of Growth, Strategy and Highways Services at Buckinghamshire County Council, Andy Denman Operations Director for Ringway Jacobs and political leaders from Buckinghamshire County Council along with the Transport for Buckinghamshire Asset team and colleagues, from Jacobs who have been instrumental in achieving this success, once more demonstrating this successful and collaborative partnership.

The award builds upon the recognition the Asset Management approach made through the achievement of ISO 55001 accreditation and the very real benefits of achieving Band 3 DfT Incentive funding.

*Source of article : Press release from Buckinghamshire County Council.