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‘Letter to a loved one’ initiative launched by Buckinghamshire Healthcare NHS Trust

| April 24, 2020

Amersham Hospital, entrance 1. (Archive picture)

Buckinghamshire Healthcare NHS Trust has launched an initiative so families and friends can send a personal letter to loved ones who are in hospital.

The scheme is designed to help families and friends stay in contact with the ones they love who may be in hospital at the current time.

Family and friends of patients in hospital can send a letter to a loved one using the dedicated email address [email protected].

Anyone who decides to use the service should send their message in an e-mail or as a Word attachment. with up to one digital photograph included within the email, the photograph will be printed in colour.

The Trust will print out each letter, pop it into an envelope and deliver it to the patient to whom it is addressed to keep and read again as they wish.

Anyone using the scheme is asked to include in the e-mail the full name, date of birth, postcode and NHS number (if this is known) or the person their lovedone. However the Trust is unable to enter into a discussion about a patient’s health or ongoing treatment via this email address.

Letters received before 10.00am from Monday to Friday will be delivered the same day, however those received after 10.00am will be delivered next day. Any letters received over the weekend will be delivered on the following Monday.

All letters will be treated as confidential by the Trust. If a patient is unable to open or read a letter the Trust will ask their permission before opening or reading letters out to them.

*Source of article : Buckinghamshire Healthcare NHS Trust.

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