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Buckinghamshire Council launches local Covid-19 contact tracing service

| November 30, 2020

On Monday 30th November 2020 Buckinghamshire Council is launching a new local contact tracing service.

The aim of the service is to help people who have recently tested positive for Covid-19 as part of the continued effort to stop the spread of the virus. The service will work in partnership with the NHS Test and Trace service.

Buckinghamshire’s local contact tracing team will be contacting people that the national service is unable to reach. It is designed to complement the national service and will further help to keep the residents of Buckinghamshire safe from the coronavirus.

People who have tested positive for Covid-19 may receive a phone call from the local contact tracing service dedicated number which is 01296 585 167.

Trained call handlers will remind them that they must self-isolate for ten days and talk through how to access local support when isolating. They will ask for details of their close contacts so these can be followed up by the NHS Test and Trace team.

Where Buckinghamshire call handlers are still unable to make contact, trained staff will visit people at home and deliver letters explaining why the council is trying to get in touch. They will ask people to call the local contact tracing team on 01296 585 167.

Gareth Williams, Cabinet Member for Communities and Public Health at Buckinghamshire Council, said: ‘Our local contact tracing service provides another layer of support to help control COVID-19 in Buckinghamshire.

If we contact you, a locally based person will be on the other end of the phone. They will talk to you about what you need to do to protect your friends and family whilst isolating, and about what support is available nearby.

The overall aim is simple – to limit the transmission of COVID-19. By isolating when you have symptoms, getting a test, picking up the phone when we call and providing details of your close contacts, we will give ourselves an even better chance to stop the spread.

The service will initially run seven days a week with calls coming from the dedicated number 01296 585 167 so those receiving the calls will know it is Buckinghamshire Council that is calling. Text messages will also be sent to people with a mobile phone, so they know to expect a call.

Residents are reminded that the Buckinghamshire Council local contracts tracing service will never ask:

  • For bank account details, passwords or PIN numbers.
  • For payment or to buy a product.
  • To download any software.
  • To call a premium rate number.

Anyone who has tested positive for Covid-19 the reminded to stay at home, answer the phone and stop the spread.

*Source of article : Press release from Buckinghamshire Council.

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