Aylesbury Vale District Council have launched a new more user-friendly website.
The new www.aylesburyvaledc.gov.uk website has been designed to work seamlessly across a range of devices from computers to smartphones, making it easier for residents to access council services online including council tax, recycling, waste and planning.
Much of the content on the new website has been refreshed ensuring it’s easy to understand and as clear as possible.
Over the coming months the council will be adding new features to the website including a My Account facility to show residents and business customers all their transactions and contact with the council.
Councillor Janet Blake, Cabinet Member for Business Transformation, said: ‘The council’s website is playing an increasingly important role in the way residents access our services at their own convenience and will continue to do so in the future.
Redesigning the site enables the council to add more of its services online, thereby providing residents with easier and faster access to the most popular tasks. The old website had become cluttered with far too much information that had built up over time and the clearer design and navigation makes the site more user-friendly.
As technology evolves, it’s important that we keep abreast of new approaches and improve our residents’ experience of using our online services, making them even more accessible for a wider group of people.‘
Excluding council users on average around 60,000 visits are made to the Aylesbury Vale District Council website every month.
As more people choose to go online to access Aylesbury Vale District Council services they’ll be helping to save taxpayers’ money as online communication is far more cost effective than other methods of contacting the council.
According to the Society of Information Technology Management (SOCITM) the average cost of serving a customer is around 0.17p per website visit compared to £5 per phone call and £14 for every face-to-face visit.
Customer contact via the website can help the council to provide core services whilst keeping costs down, though phone and face- to-face methods of contact will still continue to be important ways in which AVDC serves its customers.