Household Recycling Centre customer satisfaction survey launched

Bill Chapple OBE at one of the County’s Household Recycling Centres.

A customer satisfaction survey is being launched on the Household Recycling Centres by Buckinghamshire County Council.

Run annually in October the survey aims to find out what works well, what could be improved and how residents are using the Household Recycling Centres in Buckinghamshire.

During October 2017 survey staff will be at the Household Recycling Centres talking to residents who use the sites. Their feedback gives Buckinghamshire County Council a snapshot of the service.

Across the ten sites in Bucks over 2,000 responses will be sought. Among the questions the survey asks residents are which site they prefer, how often they visit and whether they are familiar with the permit scheme.

For the first time an online version of the survey has been created in order to increase the number of responses and capture the thoughts of those people who maybe do not visit the sites as much.

The survey is open until Tuesday 31st October 2017 and can be completed by any resident of Buckinghamshire.

Once completed the survey responses will be collated and reviewed to help the County Council make the services offered at all ten Household Recycling Centres the best they can be, whilst keeping costs down.

County Council Cabinet Member for Planning & Environment Cllr Bill Chapple OBE said ‘The annual survey is a great chance for residents to have their say, and tell us what they like about the service.

Last year 99% of those who responded to the survey were satisfied with the service, and we’d like to get to 100%. Millions of visits are made to our Household Recycling Centres each year, so we want to know where we can improve and how our residents are using the sites.

Having an online option is a great chance to listen to more of our residents’ views.‘

The online survey can be completed by clicking here.